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Customer Care

Customer Care

Size Guide

Our unique bracelets and time pieces fit a 7″ wrist approximately size varies slightly due to the beads which are used.  If you need a different size, just let us know and we can make the  bracelet or watch to fit your wrist size.  There may be a slight price increase if making larger sizes due to the increased number of beads being used.

For your bracelet, time piece or ankle size this is the length around your wrist or ankle, plus about 3/4″ to 1″. Bracelets with bigger beads (10mm+): add 1 1/4″.

If you need to make an adjustment just send the watch or bracelet or time pieces back to us (at your cost) and we will resize free of charge.

Care Instruction

Costume Jewellery can be extremely delicate therefore it should be treated in the same way that you would treat precious jewellery.

So you are able to continue sparkling please follow our top tips:

1. Avoid contact with water, lotions and perfume as this may affect the appearance of metals, stones and crystals.

2. Your jewellery is delicate and when it’s not being worn it should be stored in its individual gift bag to avoid damage.

Ordering and Payment

When ordering please ensure that you state the colour, quantity and personalistion required if applicable.

Should you need to add anything to an order or amend then please contact us as soon as possible.

Delivery and Wrapping

As all of our items are handmade to order our aim is to have them to you in 28 days from purchase.  However we will endeavor to have items to you earlier than this if possible. The time taken to reach those out of the UK may be slightly longer.

PLEASE NOTE: If you require any items by a specific date please add to the notes when making your purchase or alternatively please contact us via e mail so we can ensure you receive it in time.

All items within the UK are sent First Class recorded delivery.

Worldwide shipping will vary depending on the Country and items which are being shipped. Costs will be adjusted when checking out.

Products are wrapped in tissue paper and then placed in an organza bag with our signature umbrella charm attached.

Returns

We want you to be delighted with your Jewellery when you buy from Its Raining Sparkles. We have a no fuss returns policy.

If you time piece stops working within the first month of you receiving it then you can return it to us and it will be fixed free of charge.

If for whatever reason you are not happy with your Jewellery, you may return your order within 14 days from receiving it.

We ask that you return the time piece or Jewellery unworn and in the condition in which it was received. You will be issued with a refund via paypal within 30 days.

Please note that personalised items are non refundable unless damaged.

Please contact us with any queries.

Privacy Policy

Its Raining Sparkles takes the privacy of its clients and the security of their personal information seriously.  We ensure that shopping with us is as safe as possible.

We do not share any of your personal information collected on our website.  We may occasionally contact you via e-mail to inform you of any offers in connection with It’s raining Sparkles.